Privacy Policy

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General

On this page you will find the Privacy Statement of ideia internet. This Privacy Statement applies to all products, services and activities of ideia internet. Click here for an overview of the activities that fall under ideia internet.

We prefer to collect as little data as possible from you. However, this is sometimes necessary, for example to deliver your order or to gauge what you think of a new product page. ideia internet treats your data carefully and ensures that your privacy is guaranteed. That is why we give you these four privacy promises:

  1. We protect your personal data as if it were our own.
  2. We only use your personal data for the purposes described in this privacy statement.
  3. We do not store your data longer than is necessary to achieve the purposes stated in this privacy statement.
  4. We only share your personal data if this is necessary for the execution of the agreement.

Which personal data does ideia internet process?

In order to perform your agreement that you enter into with us, we need the following personal data from you.

  • Name and address details
    Your name will be saved because we prefer not to address you with your customer number. We need your address and place of residence, among other things, to draw up invoices, to contact you or to visit us for personal website support.
  • Company data
    Keeping personal and business separate is nice. That is why we ask you to enter your (company) name, Chamber of Commerce number, VAT number and business address when you purchase our products as a company.
  • E-mail address
    We store your e-mail address so that it is possible to send you important messages about your order or account. We can also use your e-mail address to keep you up-to-date via newsletters about new developments at ideia internet. Of course you have the option to unsubscribe.
  • Telephone number
    We use your telephone number to contact you in an emergency or to request your input. In addition, we can use your number to send SMS, Whatsapp messages for support or communication.
  • Login details and customer number
    We store your login details to secure access to your account, so that only you or people with whom you share this information can log in. We also create a unique customer number with which we can help you faster.
  • IP address
    We store your IP address in order to provide you with an overview of the IP address from which you logged into your account or made changes. This address is also used to better protect your account from unauthorized access from other locations.
  • Payment information
    We store payment information – such as your PayPal and credit card details, your account number and your name as an account holder – after a successful order. We use Mollie BV, Payrequest and PayPal to process your online payments. When placing an order, we create both a unique quote number and an invoice number that are linked to your account.

We also collect some personal data that is not intended for the performance of an agreement. We do this on the basis of a legitimate interest or with your consent. It concerns the following data.

  • Work-related personal data
    If you are applying for a job with us, we would of course like to know what you have to offer. We check this on the basis of your CV, letter of motivation, portfolio or submitted job application. We will delete your personal data within 30 days in case you are unfortunately not hired.
  • Cookies
    Some of the aforementioned personal data in combination with the cookies placed by us make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, services and advertisements to your taste. The permission you have given for placing cookies and showing advertisements can be withdrawn at any time.
  • Server logs
    If you use our services, we automatically save some information about your connection to our servers in so-called server logs. Think of your IP address, browser version, and the time of your visit. We use the data in these logs to solve errors on our systems and to track down people who put our network at risk and then take measures against this.
  • Other personal data
    It sometimes happens that we receive additional personal data via support tickets, social media messages or via e-mail messages that we have not asked for. If we do not need this personal data to help you further, we will delete it – as far as technically possible.

Purposes of data processing

Of course we do not process your personal data without underlying reasons, but we need them for:

  • providing access to our website and services, so that you can, for example, log in to your customer area;
  • making useful functionalities work on our website, so that, for example, your shopping basket is saved on a subsequent visit;
  • entering into and performing your contract with us so that we know which services you are entitled to;
  • making contact, for example to help you with a problem you encounter;
  • handling your complaint, for a long and happy relationship;
  • securing our services and combating fraud, for example so that no one else impersonates you;
  • handling responses to our vacancies, so that we know better whether you are the right match.

After obtaining your consent, we also use your personal data for:

  • gaining insight into the use of our website, so that we know, for example, which pages need to be better arranged;
  • improving and evaluating our website and services, so that we know, for example, which new functionalities you would like to see in our services;
  • tailoring our content to your interests, so that, for example, you do not see ads on Google or Facebook that have no added value;

We will not use your personal data for purposes other than those discussed above, unless you have given your prior consent or we are required to do so by law.

Your privacy and third parties

We will only share your information with others in the following cases:

  • To provide or perform our services
    We use payment services such as iDEAL or PayPal to enable various payment methods.
  • For the performance of a legal obligation
    A police claim may oblige us to share your data with the police.
  • To register a domain name
    Your data and domain name will be included in the whois database of the responsible domain name organization. If we do not share this, the registration of a domain name will not be possible.

With your permission, we share your data with third parties in the following cases:

  • To improve our services, website or advertisements
    We use third-party software to measure how well a new product page resonates with you. For this we use, among other things, the American Google Analytics, with which we have concluded a processing agreement. More information about data processing by Google Analytics can be found in the Google Privacy Policy .
  • To get feedback
    We use research agencies like TrustPilot to hear how satisfied you are with our services.

Our strict agreements ensure that your data is well protected and secured, even after it has been shared with another party.

Automated decisions

Sometimes we make an automated decision based on personal data. Below we explain how this happens, what the reason is and what consequences this can have for you.

  • When an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. If nothing is done after that, we will block the services that are purchased from us. As a last resort, a collection agency is called in before any automatic cancellation of services.

Security

We take strict security measures to prevent misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are checked regularly. In addition, we use SSL certificates for the secure transfer of your data and your communication with us.

Artificial intelligence (AI)

We make supportive use of artificial intelligence (AI) in the creation of texts, images, and code. AI is used solely as a tool and does not make independent decisions. All AI-generated output is always reviewed, evaluated, and, where necessary, modified by a human before being used or published. Decisions that may affect individuals are never made solely by automated systems. We ensure that our use of AI complies with applicable laws and regulations, including data protection laws (such as the GDPR). Personal data is not processed by AI systems.

Cookies

Cookies can also contain personal data about, for example, your surfing behavior and interests. Read more about this on our cookie policy .

Phone calls

Telephone conversations with the customer service of ideia internet parts can be recorded for training and coaching purposes. The recordings are not kept longer than strictly necessary and are not accessible to unauthorized persons.

Third Party Service Providers and Other Sites

If you end up on the site of a third party via a website of ideia internet, the terms and conditions and privacy rules of the relevant partner or third party apply. You are advised to consult the privacy statement of this partner or third party. For services of ideia internet that you can access via social media services of third parties, ideia internet processes the login data used by you in that context in the manner described in this Privacy Statement.

Security data

Ideia internet respects the privacy of everyone involved and ensures that personal data is treated confidentially and with the utmost care. All personal data is securely stored in the administration of ideia internet. This database is only accessible to employees of ideia internet, insofar as this is necessary for their job. Ideia internet also makes reasonable efforts to protect its systems against loss and/or against any form of unlawful use or processing and uses appropriate technical and organizational measures, taking into account, among other things, the state of the art. However, ideia internet is not liable for unauthorized access to computers or files,

Inspection, correction and deletion of data and right of objection

As a user of our website and services, you have some useful privacy rights at your disposal. For example, you can ask us to inspect or correct, move or delete your personal data. In addition, it is possible to request that further processing of your personal data be temporarily halted or even object to this. If you would like to exercise these rights or know more about them, please contact us at the following address: ideia internet, Attn. ideia internet Customer Registration, Randstad 22-46, 1316BZ Almere, the Netherlands, tel: +31 (0)636 382 486. You can also send an e-mail via our contact page.In order not to just tinker with the wrong personal data, we can ask you to identify yourself adequately by sending a message from your control panel. All your online data (administrative, personal, backups, etc.) will be completely deleted automatically 180 days after the termination of your last service.Administrative documents are kept offline and no longer than strictly legally necessary under Dutch law.

Change of this Privacy Statement

Ideia internet reserves the right to make changes to this Privacy Statement. Any adjustment will be published on this page. We recommend that you consult this Privacy Statement regularly, so that you are always aware of the content of the applicable Privacy Statement.